These Terms & Conditions explain how our website and services operate. By using this website or contacting us through it, you agree to the terms outlined below.
About Our Services
Period Extensions & Designs provides information and guidance related to period home extensions and renovation projects.
Any project work, consultations, or services are subject to individual project agreements that outline the specific scope, costs, timelines, and responsibilities.
Enquiries and Booking Process
Our website allows visitors to contact us through an enquiry form.
When you submit an enquiry:
- You provide basic information about your project
- Our team reviews your enquiry
- We may contact you to discuss the project further
- If both parties wish to proceed, a project agreement may be created
Submitting an enquiry does not automatically confirm a booking or project agreement.
Customer Responsibilities
When contacting or working with Period Extensions & Designs, you agree to:
- Provide accurate and truthful information about your project
- Respond to requests for additional information if required
- Communicate clearly regarding project expectations
Providing incomplete or incorrect information may affect our ability to assist with your project.
Payments
Payments for services are typically made via bank transfer unless otherwise agreed. Full payment terms, including due dates and payment schedules, will be outlined in the individual project agreement.
Deposits
In some cases, a deposit may be required before work begins. Deposit requirements are determined on a case-by-case basis depending on the project.
Details about deposits will always be explained before any agreement is finalised.
Cancellations
Cancellation terms are generally covered in the project agreement provided for each project. If a client wishes to cancel a confirmed project or service, the applicable terms in that agreement will apply.
Rescheduling or Project Changes
If a project needs to be rescheduled or modified, this can usually be arranged by mutual agreement between both parties.
We aim to be flexible where possible, but changes may depend on scheduling availability and project commitments.
Refunds
Refund requests are handled on a case-by-case basis and will depend on the stage of the project, work already completed, and the terms agreed upon in the project agreement.
If We Need to Cancel or Reschedule
In rare circumstances where Period Extensions & Designs needs to cancel or change a booking, we will work with the client to do either of the following:
- Reschedule the service, or
- Provide a refund where appropriate
- Each situation will be assessed individually.
Complaints or Disputes
If you have a concern or complaint about our services, we encourage you to contact our team first so we can try to resolve the issue.
You can reach us through the contact details provided on our website. We aim to address concerns fairly and as quickly as possible.
Website Information
The information on this website is provided for general guidance about period homes, renovations, and extensions.
While we aim to keep information accurate and up to date, it should not be taken as formal building, legal, or construction advice.
Changes to These Terms
These Terms & Conditions may be updated from time to time. Any updates will be published on this page.
Contact Us
If you have any questions about these Terms & Conditions, please contact us through the contact page on our website.
